Customer Testimonials
I worked with Mike (if my aging memory serves) the estimator through the whole process who made everything simple and easy to coordinate with Enterprise and StateFarm; I greatly appreciate his expert help. The bodywork is expert as well, and I really have to strain my eyes (also aging) while squatting down with the sun at the exact correct angle to see only the slightest hint of "orange peel". Just looking while walking past the repaired area including the passenger rear door and quarter panel, I can't notice any signs in color or reflection. Certainly, a job ...
I needed a gas cap cover, mine was damaged; they were vary noligible and knew exactly what I needed.
Customer service representative did a very good job.
Very welcoming and fair to deal with.
Brett Kime made this one of the most pleasing and easy dealership experiences I've ever had. Because of the current market, I've been searching for a car for several months and haven't been able to find anything that's on the lot or even available. Worse yet, every dealership I call or walk into has had horrible customer service and I feel like they have no motivation to go above and beyond. Brett was the complete opposite. He kept in contact with me to make sure that I always knew we were being taken care of. He ...
You are great about keeping us informed…great communications! Staff is very friendly and enjoyable to work with! Love it!
Love the sales people johnny,Marissa and kal you guys rock🥰🥰🥰
They always treat us like we matter. Not just a customer 😀
Was kept informed during the entire diagnostic and repair process. Repairs were completed when promised.
Go Johnny! I am loving my Traverse the process was awesome! Talking to the finance guy was very understandable love the process. I will be my family to you Johnny real soon.
Trisha in service helped me address a rare issue with our Chevy Corvette. It was problem locking up the steering column. It would not allow the car to start. I was stranded in the Kroger parking lot so had to wait for the tow truck and then have it delivered to Thayer Service department. She helped me the whole way through the process even telling me the best place to have the car placed by the tow truck so it would be out of the way. I had the car diagnosis and back on its way in a couple of ...
Kind friendly customer service-always brings me back.
The staff is friendly and courteous.
The service team at Thayer Chevrolet always takes really good care of me as a customer thank you
Ms. Hoyt is the reason I go there. She is very pleasant and thorough and makes sure things are done right. I drive pass many service places to get to your dealership just because of the customer service that Ms. Hoyt provides. She is a difference maker.
Mark Toth did an excellent job taking care of our vehicle shopping experience. The other staff was friendly and supportive. A big thank you to Thayer!
Young driver brought her new car in for the first time -- would have been nice to have the service folks take a minute to explain to her what was going on, what work they did, and why.
Very effective.
Great experience. All managers, salesman, financial person were professional, kind and efficient. Took care of me and I left with a smile on my face and in my heart. Thanks, Brett and Jacob and the young lady who did the financing part. I'm enjoying the car!
Friendly service. You guys helped my family out years ago when I was passing through from out of town and bent over backwards to lend us a hand when our car broke down during off hours on a holiday. Now that my daughter attends school at BGSU and I'm 2 hours away it was only natural to send her to the only people I trust to get the job done. You helped her out when I couldn't and I appreciate it very much. You will always have my business.
Highly recommend this company. Professional and thorough. Answers all questions. Not pushy and just looking for a sale. They really want you to be happy with your choice and with their dealership. I am a happy customer!
People are friendly. Service is good
best service i have ever had
Thayer is our "go-to" dealership for all our auto needs!!! Thank you Cindy!!!
Great experience with the service department! Thanks for always being awesome to work with & taking care of our vehicles!
Superb service! Felt like I was most important person in their business! Other dealerships could learn from these people.
Great customer service ! My car doesn't make a funny sound anymore a
Two visits. Oil and filter change exc. Replace two remote entry key fobs. Good service. Why too expensive. Cost of product not Thayer issue.
Friendly, hard working group, interested in getting things done and customer in and out, Thanks !
Great team in the service center.
Anthony was so helpful by listening to what I wanted and needed in an SUV. I needed to be able to fit a Tuba in the SUV. They allowed my to drive it home to make sure it would fit. 😁❤️ I was amazed at the service and treatment I received. I had recently been to several dealerships and they were the best. They worked hard to get me in the vehicle that beat fit my needs and budget. Thanks to the entire team, Anthony, Lisa and Rachel. 🤗😁
I’m coming a little late with a review. I could not have asked for better service then I received from Thayer dealership. I was passing through Ohio heading to KY and TN and my Steering Column broke! My Malibu was towed and this dealership went above and beyond helping me, my kids and grand baby! The took out my old one and by the grace of God they had one in stock! Thank You, Thank You.. from the bottom of my heart. Someone even bought us breakfast 🙂 y’all went above and beyond any dealership I have ever dealt ...
We bought a Chevy Traverse today from Thayer in BG and Brett Kime assisted us. He made everything so incredibly easy. He was super knowledgeable and very professional. Our trade in was extremely fair and our price point was spot on with what he quoted us! We will definitely return when it’s time to purchase our next car!
Everyone was very helpful and nice
Staff friendly and helpful, without being pushy. Good value on trade and purchase.
Hard to find the location to use my Chevrolet points in the new app. They were very helpful in helping find the location.
Leasing a 2021 Chevy Equinox and very pleased with the vehicle. Took in for first service. Was completed in a timely manner. My only two complaints! No snacks and no longer offer the FREE vacuum out of vehicle.
I have purchased over 10 new vehicles in my lifetime. Thayer Chevrolet has been the best experience. Knowledgeable, friendly, willing to help people that went the extra mile. Josh, Brett, and Lisa were all amazing.
As always, easy to schedule a time that fit my schedule. Routine oil change and tire rotation was completed quickly and I was on my way. Nothing but the best, as usual, from Thayer Service and Cyndi!
Overall good experience
Smooth oil change process and great price. Cheaper than quick oil change places.
I was able to schedule an appointment the next day. Staff was polite and facility was clean.
The service that I have received through your dealership has been exceptional. Although my service needs have been challenging and required a lot of effort, your dealership great patience and care. Thak you very much
The service manager Michael is all about the customer. Nice job Michael you deserve a raise or a big bonus at the end of the year.
Great friendly service
Able to repair my truck same day. Great customer service
Very good service.
BIG THANKS, SERVICE.... It's nice to know how fast I'm going, and not run out of gas! Great service, great price! Well worth the wait! Thanks, trish
Great service excellent staff, love dealing with Thayer , won't take my car anywhere else
Always friendly staff that are honest and trustworthy.
Very nice, respectful and answered all my questions.
I had a flat tire and they graciously fit me into their already busy schedule! I appreciate the care they have shown me every single time....even when it has just been for routine service!
I am satisfied with the service they performed.
Anthony Marinelli was fantastic! I never felt pressured and I was treated very courteously. He is a true professional. Everything promised was delivered, and then some. My Bolt is a genuinely awesome car, and I want to thank Anthony for finding a red one for me.
My experience is always good Tricia and Brian always take good care of their customers only complaint is bring my truck in for a 3 hours service at 8am and my truck not being finished till almost 5pm other than that I definitely recommend using thayer chevy
Everyone was friendly, informative and helpful.
everyone is very accommodating and help with my new lease and oil change on my old lease.
Very professional, polite, did a great job deltialing our SUV.
Jacob was awesome to work with he was up front and honest from the first day I inquired about my Trail Boss
Always a pleasure dealing with Anthony! Love my new suv!!
Awesome
Thank you Trisha and all the mechanics for getting my Equinox fixed and back on the road, this is the best service in Ohio.
Awesome service.
OUTSTANDING
i got in and out very quickly
Always a wonderful experience with Anthony Marinelli!! Everyone at the dealership does an exceptional job! So kind, respectful and relaxed! No hustle to sell!! Just great customer service!
Brad over at Thayer is 3 things that to me is considered professional Honest knowledgeable thoughtful and these days trying to find a mechanic or leader that has these qualities is hard to find. As a business owner I know. It takes 30 minutes or longer to get there but well worth it Thanks Thayer Team.
Like going to a family reunion or a back yard friend's BBQ, Always Enjoyable
Friendly, helpful.
Went to look at a car for a friend. Everyone was friendly and helpful. They were really accommodating when we asked them to lift the vehicle so we could look for rust and leaks before purchasing it.
Detryck was so great and patient and helpful. The boss however wouldn’t come down on the price at all and it really was not a great deal but the boss said it was. He wasn’t very helpful and showed financing when we didn’t want to finance at all. Detryck was amazing though.
Nice place to have a car service.
Always have a great experience when having my vehicles serviced at Thayer Chevrolet.
We drive 45 min, past multiple dealerships to shop at Thayer. Customer service from the sales team is excellent and they go the extra mile to get you into the vehicle you want at the price that fits your budget. Always feel that Anthony and Brett are honest and upfront with us and the communication is great. Definitely recommend passing up the bigger dealerships to shop here for more personal experience.
Thayer is the best!
I just brought in my 2018 Chevy Colorado that I Purchased 2 days prior. It had the hard shift and shuddering issues going on with the GM 8speed automatic transmissions. I Live out of state and would be driving home the following day. As you can imagine I was very worried. Thankfully the individuals at the certified service desk were amazing people and worked some magic to get me in and fix the issues. Mark, jack and the beautiful brunette woman I am very grateful for your help. You saved the day. Thank you so much!! “Edited post from earlier” Twice in ...
Fast & easy
BRETT STARTED OFF ASKING ME QUESTIONS ABOUT DIFFERENT GROUPS I'M AFFILIATED WITH SO HE COULD FIND ME ALL APPLICABLE DISCOUNTS. THE OTHER DEALERSHIPS I'D VISITED DID NOT. THAT GAVE ME A TRUST FACTOR RIGHT AWAY. AS A BUYER YOU ALWAYS WONDER IF YOU ARE GETTING ALL THE DISCOUNTS OR IS THE DEALERSHIP POCKETING ONES THEY AREN'T TELLING YOU ABOUT. WE HAD A SNAG ON MY TRADE IN BUT BRETT FIXED THAT VERY QUICKLY AND HE APOLOGIZED. THAYER MET MY DEMANDS AND THE WHOLE PROCESS WENT VERY WELL. I'M PLEASED.
Found the problem quickly / communicated efficiently / repaired sensor in a timely manner
I was traveling from East Ohio, on my way home to Grand Rapids, MI and my Silverado Duramax threw a bad quality DEF message and I only had 99 miles before my speed would be limited. No other dealership service department was open on Saturday, but the service manager at Thayer got me right in and took care of the issue. Everyone was so nice and accommodating. If I lived in the area I would definitely be a customer! Thank you for your incredible service and kindness!
Extremely friendly, professional, and straight forward dealership. Both the sales and service departments demonstrate the highest level of quality customer service, knowledge, and integrity that is much too rare to find in the automotive industry! Thank you!
My check engine light came on my Chevy Equinox. I called Thayer Chevrolet and they fit me right in. They told me it would take about an hour to diagnose the problem (this was even before I brought it in). I was good with that. When I walked in they were so friendly, didn't even ask if I had bought the car there (I didn't) they automatically treated me like I was a long time customer. Thank goodness this was covered under the cars warranty (where I was going to take it they didn't even mention the ...
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