Customer Testimonials
The people were very nice snd polite. Only thing is i wish they had some 1/2-1/2 creamer in coffee area.
Great service!
Quality parts and service, will be back!
Best purchase experience ever with Jacob Schell.
Future problems with exhaust was talked about. Which was nice to know.
Consistent courtesy, prompt service and guaranteed satisfaction! Upon arrival for a stuck-key in ignition issue, Don and an awesome technician (sorry I missed his name) listened intently me, observed demonstration of problem and within a day identified and resolved issue! *note that Thayer techs identified and fixed previous electronic issue with this GMC Canyon when original dealership couldn't after eight (8) weeks and three attempts! (ThanksTricia!). Impeccable support, customer service. Tim provided courtesy ride home during repair; thanks for the assist. Thanks once again to the entire Thayer Chevrolet "team!" More donuts in your future. Respectfully, Tim Drill
Friendly and professional! I feel very comfortable at this dealership. The service specialist is helpful and knowledgeable and offers guidance on my questions or concerns with repairs!
The "brain" of my 2018 Chevy Suburban went out. I called Tricia at Thayer Chevy Service. She walked me through a few things over the phone to try as diagnostics, then offered to tow it to them (I used my AAA to tow it). Once there, the mechanics could not even pull the codes from the truck "brain" it was deader than a door nail. Tricia ordered the part quickly, gave me a Silverado as a loaner, fixed my Suburban and it ended up being a little cheaper than the estimate. Tricia kept me up to date ... Read More Google - Mar 20, 2024
Great customer service, awesome people, qualified technicians.
Great staff took very good care of my purchase experience!
Always professional and quick honest service
Tiffany has no problem making me a happy Chevy Equinox driver. Very wonderful. Barb Fruth
The service manager is always pleasant to talk too. I like that she treats me like a person and doesn’t talk over me or try to make me feel ignorant like some service managers do at other dealers. It’s nice to have a place to bring my daughter’s car to for oil changes and recommendations made on what will need fixed in the future. I don’t feel like I’m being taken advantage of like I have at other dealers and for that I’m very appreciative.
Friendly, fast, dependable and on time delivery.
We have been customers for 6+ years and everybody has only been great to deal with.
My repair needs were diagnosed quickly. Repairs were completed in the time frame promised at the quoted cost. The service department proactively communicated with me. Overall, it was a pleasant experience
job well done. in on time out on time
The best automotive group in the country! My experience at the Chevrolet store could not have been better. Completely satisfied.
In September, I had scheduled an appointment for October 10 on the phone. There was no text or email follow up. On October 10, they said we had missed the appointment date, despite them never making contact with us after the appointment was scheduled. Then we were only offered to reschedule at the end of November. I expected a dealership service center would be able to schedule and communicate with us on a basic level.
My salesperson, Tyler, was incredibly responsive. I appreciated that she had answers to my questions within minutes of reaching out to her. Other dealerships took hours or even days to respond in some cases. Tyler texted me back in a matter of minutes with offer numbers, and continued to be helpful and responsive at every step. She took really good care of me through the whole process.
Very helpful, so friendly and did everything they could to get us innthe car we wanted. Tyler was exceptional! She was so sweet and great to work with!
Tricia in the service department is top notch and will do anything she can. But I would say in the last year the service technicians have not been as meticulous as in the past. In addition the resources to assist with loaner, courtesy shuttle etc. have lessened making it more of a burden to go to this dealership service dept.
Fast service
Thayer is the only place I'll do business. I have the ability and means to go anywhere, and I choose to be a Thayer customer, and refer anyone I can.
Couldn't help me same day but directed me in the right direction with a local shop.
Tyler P. did a fantastic job! Great customer service!
Good experience over several years
Great customer service
I would highly recommend Thayer Chevrolet if you are shopping for a new or used vehicle. The entire process working with Brett from start to finish was one of the best car buying experiences. This is a great dealership with honest sales associates and fair pricing.
I have bought several new vehicles over the last 50 years and your salesman Bret Kime was way better than any salesman to date. Thanks again. Chuck Zientek
Brent was my Salesman & it was the easiest hassle free transaction I have ever had buying a new vehicle.
Cindy in service was absolutely spot on. Thank you, Cindy!
Very friendly and helpful, already recommended to friends!!
The best Truck buying experience ever! I was tired of wasting my time dealing with Akron area dealerships... they would not give upfront numbers... I found Thayer thru the Chevy site ... they had a truck on order that I wanted... simple phone call and was given price and that is the price I paid... I had a trade and they gave me honest market value for it... no hidden charges... upfront pricing... well worth the 2hr drive from Akron to Bowling Green... it not only saved me money but it actually save me from the hassle of dealing with the ... Read More Google - Apr 30, 2023
The dealership did a fine job. The part that is noteworthy is that I had to take a truck in for nonscheduled maintenance at 13,000 miles. For the money laid out for these vehicles, it is plain unacceptable. First Chevy truck I owned as a daily driver, was a Ford man, maybe I'll go back!
Tricia Green was very helpful and professional. She answered my questions and I got what I needed from the visit.
The staff and service could not be any better it actually feels like a f family atmosphere we have purchased 2 vehicles in the last few months and I can’t imagine going anywhere else. We know they stand behind what they sell!! That’s what keeps us coming back to Thayer!!
We just purchased a 2015 Chevy traverse, not even 2 weeks ago and we already have to take it to have it looked at because the service stabilitytrak sensor came on. We put $6500 down on a vehicle we are already having problems with not even 2 weeks after purchase! They did not look through this vehicle. They got it and stuck it on the lot. And now we are already having problems with it.
Bought my first vehicle here and had a great experience.
They call to let me know what was wrong with my lock, had it fixed the same day.
I was in the shop for an oil change on 2/14/23..I found that the gentlemen that checked me out was somewhat unfriendly...I like Melissa much bettet!!
Some of these people are crooks who offer far below the Kelley Blue Book value for vehicles. They just want to extort money out of customers.
Done on time always a great job
Thayer is like most car dealerships which is unfortunate. The reason many people dislike car dealerships is because they feel that the dealership is not being fair. Now I acknowledge that it was my choice to trade in my car and buy theirs. However, showing you the value on paper to place it on their lot at double that value is where the dealerships get their not so popular reputation. Thayer then wants to charge you $249 for their “Nitrogen package”. Apparently they supposedly fill your tires with “nitrogen” instead of “air”. Ummmm…I’ll take the free “air”. It’s ... Read More DealerRater - Oct 13, 2022
Took my truck in for a recall and oil change and tire rotation
While they changed out my air bag they scratched my rocker on the inside of the door
They claim they didn’t do it but that’s a lie It wasn’t like that when I brought it in
Nobody bothered to call me back on Monday as promised by Cindy in the service dept
They claim because there is a few scratches on the other side they couldn’t have done it
Well they did and not to mention left greasy fingerprints all over my white ... Read More Google - Sep 13, 2022
Drove 1hr20 minutes to buy from this place. I had truck to trade in. They offered me 5000.00 less for my truck then what Kelley blue book said it was worth for trade in.I don't think so.
I left my 2017 Chevy Silverado to get an oil change, also asked to check it out as I knew it needed some work. At 3:15 I received a phone called stating what was all wrong, I asked for it to be emailed to me so I could look it over it.( almost $3,000 in work) I stated that I would look it over and call them back to let them know what can be done. When I called back they stated that they had already started working on my truck I never authorized any work at all! Now I have a 500 bill ... Read More Google - Mar 23, 2021
Will never return after recent visit. Service dept has serious issues and must be desperate the make a buck.
After purchasing a few vehicles from Thayer I assumed my family would be treated at minimum respectfully. My wife took her new car in for a service issue and oil change. Surprisingly she was informed how to fix it every time it happens. Which would require her or me to crawl under the vehicle to complete. During the oil change she was informed she needed new lug nuts and tires. The service department told her factory tires are junk and unsafe for the family. ARE YOU KIDDING ME. This is why we will never will never trust them or buy ... Read More Google - Jun 23, 2020
Awful place don’t know how to treat their customers and won’t even make things right after they supposedly fixed it even though it wasn’t even a year later completely rude and told me they can’t do anything when they really didn’t fix it don’t take your business
My check engine light came on my Chevy Equinox. I called Thayer Chevrolet and they fit me right in. They told me it would take about an hour to diagnose the problem (this was even before I brought it in). I was good with that. When I walked in they were so friendly, didn't even ask if I had bought the car there (I didn't) they automatically treated me like I was a long time customer. Thank goodness this was covered under the cars warranty (where I was going to take it they didn't even mention the ... Read More DealerRater - Feb 22, 2020
This was the 5th car we have purchased or leased from Thayer. Tony Lake has been our salesperson or contact person for 4 out of the 5 cars!! He has made buying a car the least stressful event ever!!! We told him what we wanted what we wanted to spend and he was awesome in finding us the best possible car for us!!! I highly reccomend him to anyone who asks and I will continue to work with him as long as he is in the business!!
We just moved to Michaigan and I leased a car at Thayer the day i ... Read More DealerRater - Jan 2, 2020
Thayer is always truthful hones and helpful in helping me with my car. having problems with it I was not sure what to do, they just ran a diagnostics on it and found just a simple problem.
Very friendly and not pushy which is very helpful for me ( not good with pushy salespeople) , definitely recommend this dealership. Linda Seem is a very nice saleswoman
Everyone is always friendly and knowledgeable. Tricia is great and I also spoke with Anthony in sales and he was helpful and gave me some great info on a new car.
Thayer Chevrolet is an absolutely amazing dealership!
We had an outstanding new car buying experience with Anthony, purchasing my new 2018 Suburban. He was tremendously detailed and took time with my whole family explaining the new features and helping us select options appropriate for our family's needs. My previous vehicle was a 2005 Suburban, which we all loved, so it wasn't an easy sell, but Anthony went above and beyond! He's like family now! In fact everyone who was involved in processing and handling the sale transaction, from warranty, title, plates, service was just terrific! All so courteous and ... Read More DealerRater - Nov 12, 2019
Excellent dealer to be a customer of. Their service department was happy to help me with the problem without any issues, they are really good and friendly people.
It was an easy process and I would definitely recommend working with Thayer to anyone. From start to finish they went above and beyond in every way
Thayer Service is my go-to service provider. The staff is friendly, courteous and do everything can to get me in and out in a reasonable time.
I was incredibly appreciative of the great service I received from Thayer’s new car sales department. They worked with me to meet my expectations and provide me a great purchase experience. I’m really enjoying my new Equinox and look forward to working with them in the future.
The staff worked with us to make the purchase. Explained the additional service we purchased. Helped with finance that was a cheaper rate than our bank.
Always great customer service, workmanship is top notch! I'm from Arizona and Thayer always reviews my car and makes sure I'm ready for my trip back to AZ safely. Thank you.....
After visiting a few other dealerships in Toledo, we decided to venture to Thayer. It was like night and day. We didn’t feel like we were pressured to buy or “ sit down with finance” just for wanting to see inside the car. Take a trip, you won’t be disappointed.
I have used Thayer's body repair shop several times and always been pleased with the work and how easy they make repairs. Staff is always polite and helpful.
They did the repair work requested and within a very reasonable time. Price was even less than the original quote. Can't complain about that!!!!
The entire process was easy and pressure free. The staff made sure I felt comfortable and understood the truck I was purchasing. I will always go back to Thayer Chevrolet to purchase my vehicles
Always a great experience, with an exceptional team!! Customer Service is always their number one goal. Going above and beyond for their customers wants and needs.
Our salesman Casey made the experience pain free. Very helpful, and eager to make a deal. We couldn't be happier with our purchase, and the service.
Always a wonderful experience. This was my third car purchased from this dealership. No pressure was involved. Knowledgeable staff. He understood what I was looking for and worked tirelessly until he found it.
We have leased and purchased many vehicles through Thayer Chevrolet, and our experience has been excellent and they all make the paperwork process easy. We also use their service for oil changes, and they do a great job as well. We currently have 4 Equinox's in our family, all from Thayer Chevrolet.
Got a great truck through an easy process. Time given for test drive allowed us to learn the features as well as feel, test, and inspect the condition of the vehicle. A fair deal led us to make the decision to trade-in and purchase over considering new.
Thayer makes car buying easy! Everyone is super friendly and the process was quick and efficient. This is my 2nd car from Thayer and they were great both times!
The sales team at Thayer is never a disappointment. From the first time that we walk in we feel valued as a customer. Thayer takes care from that initial interest to driving off in that new car. We’ve purchased two new vehicles here in the past three years. Anthony is a great salesman, taking care of us from the sale to follow ups to make sure we’re happy. A great car at a great price and great communication. What else could we ask for.
Brett and Joe were great to work with! They really worked with me to find the best car for me with everything that I wanted, while still being in my price range. I felt like they really wanted to get me the best deal they could. Overall it was a great experience and I definitely will be going back!
Thayer service is the best! Quick and efficient service! In and out on a Saturday morning. Cyndi was pleasant and kept me updated during my visit.
The Used Car managment is much better now then 4 years ago when I tried to buy A used car, and ended up walking out of your dealership not buying a thing. Your salesman Doug is top notch and I always deal with him when I am looking for a differant car. The new management you have inplace now is very helpful
We wouldn't go anywhere else to buy a vehicle - new or used..... everyone knows your name and treats you like family!That's a great feeling!
The sales staff was amazing.. My salesman Jacob and Lisa sales manager did a stand up job. I purchased a vehicle and didn’t drive off the lot, and for the first time I didn’t feel like I got the short end of the stick. Thanks for your professionalism and attention to details. I will be back in the future.
Wonderful experience. No big hassle, no issues. I went in knowing what I wanted and they worked with me to get it done and get me on my way. Staff was very friendly and the waiting area had some toys to keep the kids entertained. The hot chocolate and coffee we quite welcomed too.
I love the personal customer service and hometown feel at Thayer! When taking my vehicle in for service it is like visiting with old friends and family. Brad and his Team are the best in my book. Big shout out to Tricia as well who always has a Big Smile for me!
This was the easiest experience I have ever had at a car dealership. I called and got to look at the car I wanted. Within one day with no dickering the deal was made, the loan approved and the car was mine. They always say to make deals and counter offers and offers. The deal put before me was good and I took it. No hassles. I dealt with Joseph and Alisha and was trated super. Thank You.
I was able to walk through the features and benefits of my purchase in a timely manner. Was able to locate the exact car I wanted to purchase quickly. Financing through an outside group was easy to obtain.
Explained necessary items in a timely fashion without pressure. Helpful when questions arose few days later as well Negotiated on our trade-in closer to the blue book price.
Bought a new Chevy Silverado with the help of Anthony, Brad, Jacob and Joe at Thayer Chevrolet/Toyota. Very positive and friendly buying experience with all involved sales personnel.
It was a simple tire rotation, safety and fluid check. The service manager, Chuck, was friendly and answered a question I had about tires as I had to have one replaced on the road and could not match tires. The six time I have been to Thayer for service I have always been treated well and the personnel have always treated me well.
As always, the service department did a fantastic Job. They got me vehicle in at the last minute and had me on the road in less than hour.
All employees we came in contact with were ver very helpful and pleasant. Our salesman, Anthony, would rate a ten out of ten. He answered all of our questions and we felt very comfortable with our buying experience. When you are buying two cars at the same time, there are a lot of questions. We will have more questions as we drive and get use to the cars, but I feel confident that we can stop in and receive the help we need.
Our experience with the staff at Thayer Chevrolet is one of dealing with friendly, helpful, knowledgeable and very accommodating people. We would recommend this dealership.
The experience went very quick. I was shown all of the things that was different from the 2015 I was already driving. I would recommend this dealership