Customer Testimonials

Google logo
Google May 24, 2024

Google logo
Google May 9, 2024

Great service!

Google logo
Google May 5, 2024

Google logo
Google May 3, 2024

Quality parts and service, will be back!

Google logo
Google Apr 19, 2024

Google logo
Google Apr 17, 2024

Best purchase experience ever with Jacob Schell.

Google logo
Google Apr 15, 2024

Google logo
Google Apr 1, 2024

Future problems with exhaust was talked about. Which was nice to know.

Google logo
Google Mar 26, 2024

Consistent courtesy, prompt service and guaranteed satisfaction! Upon arrival for a stuck-key in ignition issue, Don and an awesome technician (sorry I missed his name) listened intently me, observed demonstration of problem and within a day identified and resolved issue! *note that Thayer techs identified and fixed previous electronic issue with this GMC Canyon when original dealership couldn't after eight (8) weeks and three attempts! (ThanksTricia!). Impeccable support, customer service. Tim provided courtesy ride home during repair; thanks for the assist. Thanks once again to the entire Thayer Chevrolet "team!" More donuts in your future. Respectfully, Tim Drill

Google logo
Google Mar 25, 2024

Google logo
Google Mar 25, 2024

Friendly and professional! I feel very comfortable at this dealership. The service specialist is helpful and knowledgeable and offers guidance on my questions or concerns with repairs!

Google logo
Google Mar 20, 2024

The "brain" of my 2018 Chevy Suburban went out. I called Tricia at Thayer Chevy Service. She walked me through a few things over the phone to try as diagnostics, then offered to tow it to them (I used my AAA to tow it). Once there, the mechanics could not even pull the codes from the truck "brain" it was deader than a door nail. Tricia ordered the part quickly, gave me a Silverado as a loaner, fixed my Suburban and it ended up being a little cheaper than the estimate. Tricia kept me up to date ...

Google logo
Google Mar 20, 2024

Google logo
Google Feb 27, 2024

Great customer service, awesome people, qualified technicians.

Google logo
Google Feb 12, 2024

Great staff took very good care of my purchase experience!

Google logo
Google Dec 28, 2023

Always professional and quick honest service

Google logo
Google Dec 14, 2023

Tiffany has no problem making me a happy Chevy Equinox driver. Very wonderful. Barb Fruth

Google logo
Google Dec 11, 2023

The service manager is always pleasant to talk too. I like that she treats me like a person and doesn’t talk over me or try to make me feel ignorant like some service managers do at other dealers. It’s nice to have a place to bring my daughter’s car to for oil changes and recommendations made on what will need fixed in the future. I don’t feel like I’m being taken advantage of like I have at other dealers and for that I’m very appreciative.

Google logo
Google Dec 8, 2023

Friendly, fast, dependable and on time delivery.

Google logo
Google Nov 2, 2023

We have been customers for 6+ years and everybody has only been great to deal with.

Google logo
Google Oct 30, 2023

My repair needs were diagnosed quickly. Repairs were completed in the time frame promised at the quoted cost. The service department proactively communicated with me. Overall, it was a pleasant experience

Google logo
Google Oct 21, 2023

job well done. in on time out on time

Google logo
Google Oct 16, 2023

The best automotive group in the country! My experience at the Chevrolet store could not have been better. Completely satisfied.

Google logo
Google Sep 13, 2023

My salesperson, Tyler, was incredibly responsive. I appreciated that she had answers to my questions within minutes of reaching out to her. Other dealerships took hours or even days to respond in some cases. Tyler texted me back in a matter of minutes with offer numbers, and continued to be helpful and responsive at every step. She took really good care of me through the whole process.

Google logo
Google Sep 1, 2023

Very helpful, so friendly and did everything they could to get us innthe car we wanted. Tyler was exceptional! She was so sweet and great to work with!

Google logo
Google Sep 1, 2023

Facebook logo
Facebook Aug 30, 2023

Thayer body shop does great work! Repaired my camaro and it looks great.

Google logo
Google Aug 24, 2023

Fast service

Google logo
Google Aug 16, 2023

Thayer is the only place I'll do business. I have the ability and means to go anywhere, and I choose to be a Thayer customer, and refer anyone I can.

Google logo
Google Aug 7, 2023

Couldn't help me same day but directed me in the right direction with a local shop.

Google logo
Google Jul 26, 2023

Tyler P. did a fantastic job! Great customer service!

Google logo
Google Jul 21, 2023

Good experience over several years

Google logo
Google Jul 19, 2023

Great customer service

Facebook logo
Facebook Jul 18, 2023

I would highly recommend Thayer Chevrolet if you are shopping for a new or used vehicle. The entire process working with Brett from start to finish was one of the best car buying experiences. This is a great dealership with honest sales associates and fair pricing.

Google logo
Google Jul 18, 2023

I would highly recommend Thayer Chevrolet if you are shopping for a new or used vehicle. The entire process working with Brett from start to finish was one of the best car buying experiences. This is a great dealership with honest sales associates and fair pricing.

Google logo
Google Jul 14, 2023

Google logo
Google Jul 1, 2023

I have bought several new vehicles over the last 50 years and your salesman Bret Kime was way better than any salesman to date. Thanks again. Chuck Zientek

Google logo
Google Jun 26, 2023

Brent was my Salesman & it was the easiest hassle free transaction I have ever had buying a new vehicle.

Google logo
Google Jun 14, 2023

Cindy in service was absolutely spot on. Thank you, Cindy!

Google logo
Google Jun 11, 2023

Very friendly and helpful, already recommended to friends!!

Google logo
Google May 1, 2023

The best Truck buying experience ever! I was tired of wasting my time dealing with Akron area dealerships... they would not give upfront numbers... I found Thayer thru the Chevy site ... they had a truck on order that I wanted... simple phone call and was given price and that is the price I paid... I had a trade and they gave me honest market value for it... no hidden charges... upfront pricing... well worth the 2hr drive from Akron to Bowling Green... it not only saved me money but it actually save me from the hassle of dealing with the ...

Google logo
Google Apr 21, 2023

Google logo
Google Apr 18, 2023

Google logo
Google Apr 11, 2023

The dealership did a fine job. The part that is noteworthy is that I had to take a truck in for nonscheduled maintenance at 13,000 miles. For the money laid out for these vehicles, it is plain unacceptable. First Chevy truck I owned as a daily driver, was a Ford man, maybe I'll go back!

Google logo
Google Apr 5, 2023

Tricia Green was very helpful and professional. She answered my questions and I got what I needed from the visit.

Google logo
Google Mar 24, 2023

The staff and service could not be any better it actually feels like a f family atmosphere we have purchased 2 vehicles in the last few months and I can’t imagine going anywhere else. We know they stand behind what they sell!! That’s what keeps us coming back to Thayer!!

Google logo
Google Mar 2, 2023

Bought my first vehicle here and had a great experience.

Google logo
Google Mar 2, 2023

They call to let me know what was wrong with my lock, had it fixed the same day.

Google logo
Google Feb 17, 2023

I was in the shop for an oil change on 2/14/23..I found that the gentlemen that checked me out was somewhat unfriendly...I like Melissa much bettet!!

Google logo
Google Feb 7, 2023

Done on time always a great job

Google logo
Google Jan 26, 2023

Google logo
Google Jan 17, 2023

I love buying cars from Thayer! I live two and a half hours away and still keep buying cars from you guys because how I am treated! Brett and Kyle were so amazing and helpful and got me what I wanted! Tony over at Honda also always helps as well!!

Google logo
Google Dec 7, 2022

Courteous service - everything on time

Google logo
Google Dec 1, 2022

Excellent and speedy service. Scheduling my appointment was easy. They contacted me promptly when my vehicle was ready to pick up.

Google logo
Google Nov 30, 2022

I have had my 2017 Cadillac SUV serviced at Thayer Chevrolet since I bought it in 2019. I could take it to a Cadillac dealership but don't think I would get the personal service I get at Thayer. Recently had occasion again to work with Tricia and she is awesome! She took care of getting my vehicle fixed while I was out of town and it was done and ready to be picked up when I returned, as promised. All the Thayer Chevy service personnel are great but Tricia is exceptional!! Thank you all!

Google logo
Google Nov 16, 2022

Great communication, answered questions quickly. They were able to make the transaction a very pleasant experience. I needed to get the purchase done quickly and they made it happen.

Google logo
Google Nov 13, 2022

Most honest dealership I've ever had the opportunity to work with from Mr Taylor to sales to service 100% great business model. Treat the customer right they'll be back and I most definitely will

Google logo
Google Nov 3, 2022

I've been purchasing all my vehicles from Thayer Chevrolet for the last 32 years. Their sales group is top notch, fair, friendly, and very supportive. After you purchase your vehicle and drive away they are still there to help you. If I have any issues or concerns they go out of their way to help. I would highly recommend purchasing you next car from Thayer Chevrolet.

Google logo
Google Oct 24, 2022

We have been customers at Thayer Chevrolet for over 20 years and cannot say enough good things in regards to the purchasing and leasing of vehicles as well as the service we have received. Brett Kime and his staff made it easy to turn in a leased vehicle and turn around and sell it to a family member that was most affordable while my wife and I was purchasing a brand new Traverse. We are more than pleased with the new vehicle while my family member is more than pleased with the vehicle purchase price and ease with the transaction. I ...

Google logo
Google Oct 24, 2022

I had a positive experience when I called initially and spoke with a helpful woman then I called back to schedule repair and the man treated me very well. I called while the car was in the shop and got helpful answers and the estimate was great! When I picked the vehicle up I was treated very nicely. I will bring this vehicle back to thayer because I was treated better than the shop I had purchased the car from in findlay. Those guy's were not interested in helping me without money first and thayer treated me like a ...

Google logo
Google Sep 29, 2022

Everyone was super friendly! This is our 3rd lease with Thayer! We moved to Michigan and came back for magic #3! All was good! Obviously the selection wasn't the best however it was not their fault. We are happy!

Google logo
Google Sep 20, 2022

Excellent service

Google logo
Google Sep 12, 2022

Great people who did a great job

Google logo
Google Aug 13, 2022

Google logo
Google Aug 4, 2022

Third dealership I've been in contact with, while trying to buy a Bolt EUV for the past 4ish months. Not only was the incoming model I had looked at available to reserve (finally, one other dealership had one incoming, but ghosted me after I told them I could not drive the 200miles there until the upcoming weekend) - Thayer has been friendly; helpful and courteous through the whole process. Made sure all my questions & knowledge about the car, going electric, trial subscriptions, financing, and so on, were all answered before leaving the lot.

Google logo
Google Jul 26, 2022

I had a very positive experience! The staff was very friendly, knowledgeable and helpful. They answered all of my questions and was really supportive every step of the way 🙂

Google logo
Google Jul 24, 2022

Google logo
Google Jul 8, 2022

Friendly courteous service

Google logo
Google Jul 7, 2022

I had a great experience. I love that I was able to do it all over the phone and simply come in to sign paperwork and pick up keys!

Google logo
Google Jul 5, 2022

Facebook logo
Facebook Jul 4, 2022

Did the repair at she scheduled time with no issues. service writers are very friendly.

Google logo
Google Jul 3, 2022

Very professional service department excellent work. Highly recommend to anyone

Google logo
Google Jun 29, 2022

Google logo
Google Jun 9, 2022

I worked with Mike (if my aging memory serves) the estimator through the whole process who made everything simple and easy to coordinate with Enterprise and StateFarm; I greatly appreciate his expert help. The bodywork is expert as well, and I really have to strain my eyes (also aging) while squatting down with the sun at the exact correct angle to see only the slightest hint of "orange peel". Just looking while walking past the repaired area including the passenger rear door and quarter panel, I can't notice any signs in color or reflection. Certainly, a job ...

Google logo
Google Jun 5, 2022

I needed a gas cap cover, mine was damaged; they were vary noligible and knew exactly what I needed.

Google logo
Google May 26, 2022

Customer service representative did a very good job.

Google logo
Google May 21, 2022

Google logo
Google May 8, 2022

Google logo
Google May 4, 2022

Very welcoming and fair to deal with.

Google logo
Google Apr 28, 2022

Brett Kime made this one of the most pleasing and easy dealership experiences I've ever had. Because of the current market, I've been searching for a car for several months and haven't been able to find anything that's on the lot or even available. Worse yet, every dealership I call or walk into has had horrible customer service and I feel like they have no motivation to go above and beyond. Brett was the complete opposite. He kept in contact with me to make sure that I always knew we were being taken care of. He ...

Google logo
Google Apr 11, 2022

You are great about keeping us informed…great communications! Staff is very friendly and enjoyable to work with! Love it!

Google logo
Google Apr 7, 2022

Google logo
Google Mar 30, 2022

They always treat us like we matter. Not just a customer 😀

Google logo
Google Mar 29, 2022

Was kept informed during the entire diagnostic and repair process. Repairs were completed when promised.

Google logo
Google Mar 23, 2022

Trisha in service helped me address a rare issue with our Chevy Corvette. It was problem locking up the steering column. It would not allow the car to start. I was stranded in the Kroger parking lot so had to wait for the tow truck and then have it delivered to Thayer Service department. She helped me the whole way through the process even telling me the best place to have the car placed by the tow truck so it would be out of the way. I had the car diagnosis and back on its way in a couple of ...

Google logo
Google Mar 21, 2022

Kind friendly customer service-always brings me back.

Google logo
Google Mar 17, 2022

The staff is friendly and courteous.

Google logo
Google Feb 2, 2022

The service team at Thayer Chevrolet always takes really good care of me as a customer thank you

Google logo
Google Jan 31, 2022

Ms. Hoyt is the reason I go there. She is very pleasant and thorough and makes sure things are done right. I drive pass many service places to get to your dealership just because of the customer service that Ms. Hoyt provides. She is a difference maker.

Google logo
Google Jan 6, 2022

Mark Toth did an excellent job taking care of our vehicle shopping experience. The other staff was friendly and supportive. A big thank you to Thayer!

Google logo
Google Nov 29, 2021

Young driver brought her new car in for the first time -- would have been nice to have the service folks take a minute to explain to her what was going on, what work they did, and why.

Google logo
Google Nov 24, 2021

Very effective.

Google logo
Google Nov 22, 2021

Great experience. All managers, salesman, financial person were professional, kind and efficient. Took care of me and I left with a smile on my face and in my heart. Thanks, Brett and Jacob and the young lady who did the financing part. I'm enjoying the car!

Google logo
Google Nov 3, 2021

Friendly service. You guys helped my family out years ago when I was passing through from out of town and bent over backwards to lend us a hand when our car broke down during off hours on a holiday. Now that my daughter attends school at BGSU and I'm 2 hours away it was only natural to send her to the only people I trust to get the job done. You helped her out when I couldn't and I appreciate it very much. You will always have my business.

Google logo
Google Oct 20, 2021

Highly recommend this company. Professional and thorough. Answers all questions. Not pushy and just looking for a sale. They really want you to be happy with your choice and with their dealership. I am a happy customer!

Google logo
Google Oct 14, 2021

People are friendly. Service is good

Google logo
Google Oct 10, 2021

Google logo
Google Oct 6, 2021

best service i have ever had

DealerRater logo
DealerRater Feb 22, 2020

My check engine light came on my Chevy Equinox. I called Thayer Chevrolet and they fit me right in. They told me it would take about an hour to diagnose the problem (this was even before I brought it in). I was good with that. When I walked in they were so friendly, didn't even ask if I had bought the car there (I didn't) they automatically treated me like I was a long time customer. Thank goodness this was covered under the cars warranty (where I was going to take it they didn't even mention the ...

Read at DealerRater

DealerRater logo
DealerRater Jan 2, 2020

This was the 5th car we have purchased or leased from Thayer. Tony Lake has been our salesperson or contact person for 4 out of the 5 cars!! He has made buying a car the least stressful event ever!!! We told him what we wanted what we wanted to spend and he was awesome in finding us the best possible car for us!!! I highly reccomend him to anyone who asks and I will continue to work with him as long as he is in the business!! We just moved to Michaigan and I leased a car at Thayer the day i ...

Read at DealerRater


Leave Us A Review